Troubleshooting
Common issues and how to fix them.
My step is waiting or queued
Open the status beside the step title to see the reason. A queued run may be waiting for execution capacity; a waiting step may lack required material or be waiting for upstream publication. Check the named source, upload missing material, or review and Confirm an upstream result where needed for automatic progress. An explicit Run can use available visible upstream material without first confirming it. Manual run and Pin also affect whether a step runs automatically.
I'm out of credits
AI generation, transcription and final video rendering spend credits (the editing in between is free). When your balance reaches zero, runs stop until you top up. Do one of:
- Buy a credit pack under Settings → Billing — purchased credits stay valid for 1 year.
- Upgrade to Pro for a monthly credit allowance and watermark-free video exports. Free remains available permanently.
I deleted a flow by accident
Deleting a flow always asks you to confirm first — that prompt is the safeguard, so check the name before you accept it. Once confirmed, the delete is permanent: there's no separate trash or backup to restore from.
Any sessions you already opened from the Flow keep their own copy of its graph, so an existing session still opens after the Flow is gone — a good place to rebuild from.