Refund Policy
Last updated: 2026-06-30.
This policy explains when and how IceFold issues refunds for paid plans. It supplements (and does not replace) your statutory rights where applicable law gives you a stronger remedy.
Subscriptions are non-refundable by default
Pro plans are billed in advance for the period you select (monthly or annual). Once a billing period begins, the fee for that period is non-refundable except where required by law or where this policy says otherwise.
Cancel any time, keep access until period end
You can cancel a Pro subscription at any time from Settings → Billing → Manage subscription. Cancellation takes effect at the end of the current billing period — you keep full Pro access until then, and we won't charge you again afterwards.
Statutory cooling-off (EU / UK / similar regions)
If you live in a jurisdiction that grants a mandatory cooling-off period for digital purchases (for example the EU's 14-day right of withdrawal under Directive 2011/83/EU), that right applies on top of this policy. Contact us to exercise it.
If you ask us to begin providing the service immediately during the cooling-off period and then withdraw, you may owe a pro-rata amount for the time we've already provided the service to you, as permitted by the applicable directive.
Service outages and provider failures
Refunds are not automatically issued for incidental degradations, maintenance windows, or failures originating from third-party AI providers. If a sustained outage affects your ability to use Pro features for a meaningful portion of a billing period, write to us and we will assess credits or refunds case-by-case.
Chargebacks
Please contact us before initiating a chargeback. A surprise chargeback gives us no opportunity to fix the problem you're experiencing, and it typically results in your account being suspended pending resolution.
How to request a refund
The fastest path is Settings → Support → Contact Support in the app — your message is tagged to your account so we can find the relevant charge immediately.
You can also email us at the address in Contact Us below. Please email from the address your account is registered under, so we can match your request to your account. Please include:
- the date and amount of the charge,
- a short note on what you'd like us to do.
We aim to respond within 2 business days.