Contact Us
Multiple ways to reach the IceFold team — pick whichever fits your question.
In-app support (recommended)
Open Settings → Support to send a message tagged to your account. Our reply lands directly in your Inbox tab (the bell icon on the sidebar).
This is the fastest path because the AI assistant at the top of the support tab answers most common questions in seconds without needing a human.
For everything else — partnerships, press, security disclosures, deletion requests — email [email protected].
We aim to respond to support email within 2 business days and to security disclosures within 24 hours.
Security disclosures
If you've discovered a vulnerability, please email [email protected] with steps to reproduce. We do not run a public bug bounty. We acknowledge responsible disclosures with a public thank-you when appropriate (with your permission).
Please don't post security issues publicly before we've had a chance to fix them.
Privacy and data requests
To exercise your privacy rights the fastest path is Settings → Profile, where the relevant actions are self-service. For anything those tools don't cover, write to [email protected].
Office hours
We're a small team operating across multiple time zones, so we don't publish fixed support hours. Messages sent on weekends or major holidays may take a little longer to clear; the response-time targets above assume business days.